Terms & Conditions

The terms and conditions of Royal piano Works apply to every page of our site at https://www.RoyalPianoWorks.com.

While the information contained within the site is periodically updated, no guarantee is given that the information provided in this website is correct, complete, and/or up-to-date. All information contained within this website is subject to change without notice.

The materials contained on this website are provided for general information purposes only and do not constitute legal or other professional advice on any subject matter.

RoyalPianoWorks.com does not accept any responsibility for any damages and/or losses which may arise from reliance on information contained on this site.

This website and its contents are provided "AS IS" without warranty of any kind, either express or implied, that includes but is not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Reproduction, distribution, republication, and/or retransmission of material contained within this website are prohibited unless the prior written permission of RoyalPianoWorks.com has been obtained. Please Contact Us if you want to use the content (text, images, videos) displayed on this site.

The contents of this site are protected by copyright under international conventions and, apart from the permission stated, the reproduction, permanent storage, or retransmission of the contents of this site is prohibited without the prior written consent of RoyalPianoWorks.com.

Some links within this website may lead to other websites, including those operated and maintained by third parties, including but not limited to 3rd party affiliates, of which we may or may not receive compensation for the purchase of their products. RoyalPianoWorks.com includes these links solely as a convenience to you, and the presence of such a link does not imply a responsibility for the linked site or an endorsement of the linked site, its operator, or its contents.

At RoyalPianoWorks.com the privacy of our visitors is of extreme importance to us. This privacy policy document outlines the types of personal information received and collected by RoyalPianoWorks.com and how it is used.

We will not sell ANY personal information, email-addresses, usernames, or any other type of information you submit to RoyalPianoWorks.com at our website, blog or forums.

We use third-party advertising companies to display ads when you visit our website.

These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

Google and the DoubleClick DART cookie:

Google, as a third party vendor, uses cookies to serve ads on our website. Google's use of the DART cookie enables them to serve ads to you based on visits to our website and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google Ad and content network privacy policy.

Log Files

Like many other Web sites, RoyalPianoWorks.com makes use of log files. The information inside the log files includes internet protocol ( IP ) addresses, your type of browser, your Internet Service Provider ( ISP ), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user's movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

Cookies and Web Beacons

Some of our advertising partners may use cookies and web beacons on our site. Our advertising partners include Google Adsense, Clickbank, Amazon, and others.

These third-party ad servers or ad networks use technology to the advertisements and links that appear on RoyalPianoWorks.com that are sent directly to your internet browser. They automatically receive your IP address when this occurs. Other technologies (such as cookies, JavaScript, or Web Beacons ) may also be used by the third-party ad networks to measure the effectiveness of their advertisements and / or to personalize the advertising content that you see.

RoyalPianoWorks.com has no access to or control over these cookies that are used by third-party advertisers.

You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. RoyalPianoWorks.com privacy policy does not apply to, nor can we control the activities of, such other advertisers or web sites.

If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers' respective websites.

Affiliate Links & 3rd Party Affiliate Links:

Some of the products we offer on our site pay a commission to us when a visitor clicks on the affiliate link and is directed to a 3rd party website, outside of RoyalPianoWorks.com, in order to make purchase. You hereby agree to Royal Piano Works receiving a commission for any products purchased through these affiliate links when you visit our website.

PARTS & LABOR GUARANTEE

A limited parts & labor guarantee is offered on most pianos that we sell. This includes parts with mechanical defects, in addition to the labor to replace any such mechanically defective parts, providing your coverage includes any labor within a specified time frame of 6-months, 1-year, 2-years, 3-years, or 5-years.

Parts included within our guarantee include the following mechanical action parts: hammers, shanks, strings, wippens, action flanges, repetition levers, dampers, damper heads, damper wires, damper felt, keytops, back checks, and action bushings.

If your piano is sold with a parts guarantee and a part with a mechanical defect is identified within the specified time frame of coverage, from the date of sale, the buyer must take two actions to file a claim:

1) Notify us via e-mail at pianocare [at] hotmail [dot] com.
AND
2) Call us direct at (877) 742-6610 (PIANO-10) or (949) 350-5550 to inform us of the issue with the part in question.

The buyer will work with a local RPT (Registered Piano Technician) or other local, qualified piano technician whom Royal Piano Works designates, who will (1a) identify the defective part in question and (1b) provide pictures and a video to us, (2) locate a replacement part, and to (3) install that part.

This guarantee is ONLY VALID, FIRST, (1) AFTER YOU CONTACT US CONCERNING THE ISSUE, and SECOND (2) AFTER WE DESIGNATE and ASSIGN A LOCAL RPT or QUALIFIED PIANO TECHNICIAN to WORK WITH YOU.

The buyer is responsible to (a) pay the piano technician and (b) to provide us a copy of the paid invoice.

THE PIANO TECHNICIAN WHOM WE DESIGNATE MUST SUBMIT A VIDEO TO US, TO IDENTIFY THE DEFECTIVE PART IN QUESTION (Video #1) AND TO CONFIRM THE COMPLETION OF ANY GUARANTEE LABOR WORK, FOR YOUR CLAIM TO BE VALID (Video #2).

VIDEOS MUST BE SUBMITTED TO US via e-mail (above) with a link to YouTube, DropBox, or other video enabled hosting service.

ABSOLUTELY NO CLAIMS SHALL BE PAID IN WHICH A VIDEO IS NOT SUBMITTED TO US, FIRST, TO CLEARLY and ACCURATELY SHOW (1) THE DEFECTIVE PART IN QUESTION, AND SECOND, (2) THE SUCCESSFUL COMPLETION OF ANY PART(S) INSTALLED BY THE PIANO TECHNICIAN WHOM WE DESIGNATE TO REPAIR THE PIANO. NO EXCEPTIONS SHALL BE GRANTED UNDER THESE CLAIM GUIDELINES.

This guarantee does not cover any and all parts considered to receive normal use, wear, and tear, does not include maintenance tasks such as tuning, voicing, and action regulation.

The structural components of the piano are not included within this guarantee.

These components include but are not limited to the cast iron plate; entire soundboard; soundboard ribs; bass bridge; bass apron; tenor and treble bridges; pinblock; the piano's inner and outer cabinet; the inner or outer rim of the piano; or any other supporting or non-supporting structural component, in whole or in part, is not be included within this guarantee.

This warranty only covers mechanically defective part(s) in question, whereas any neighboring parts are not covered.

Example #1: If a string were to break, the guarantee covers the part(s) cost of the repair or replacement of the one (1) broken string, but does not cover replacing any unbroken neighbor strings, or all 220+ strings.

Example #2: If a hammer shank were to break, and the hammers are found to have a flat surface and string grooves on its crown, due to use and wear, the guarantee will not cover the broken hammer shank, due to any alleged "hard use" of the piano. This is considered "wear and tear".

Example #3: If string keeps slipping out of tune, and the piano technician finds the tuning pin to be loose, a new tuning pin of a larger size shall be exchanged. If more than 70% of tuning pins are found to be of a low torque, disabling the piano to stay in tune for any longer than a few months, tuning pin(s) shall be replaced with a pin of a larger size. If over 85% of tuning pins are loose, a new set of larger pins shall be provided to the customer. Labor costs shall be paid by the customer.

This coverage does not apply to certain pianos for sale in 'as is' condition, which may be a piano listed for sale on behalf of a consignor, such as a family selling their piano through our company, or an unrestored piano offered at a reduced or a discounted price, or pianos that we are selling directly without a parts guarantee.

The client agrees to release from any liability, to indemnify and to hold harmless Royal Piano Works and any of its contractors, employees, suppliers, affiliates, or anyone connected to or working on behalf of the Company in anyway, from any alleged liability, injury, or loss - direct or indirect, tangible or intangible - resulting from the use of any piano sold, traded, or picked up on behalf of the Client, before, during, and/or after the Company has picked up and/or delivered the piano to and/or from the Client's address.

RETURNS:

All returns are subject to a 15% restocking fee. The client must pay the return shipping cost of any piano or product(s) returned to Royal Piano Works, including any piano or product(s) refused upon its delivery, or any piano or product(s) returned under any warranty or guarantee claim(s) whatsoever, and/or the return of any product(s) back to the client. Refunds are not granted for any services or repairs performed on the customer's piano(s).

DEPOSITS & REFUND POLICY:

A minimum 25% deposit is required on all pianos for sale.

A minimum 75% deposit is required on all repair(s), restoration, or rebuilding work.

A minimum 75% deposit is required on all player piano installations.

Deposits are not refundable after 7 days, or when not required to be refunded under applicable law. We offer a full cash refund, exchange, or store credit within 7 days of any deposit on pianos for sale. All Sales of Pianos, Rebuilding Work, and Installations Are Final.

More information on CA refund policies can be found at:

Refund Policies | State of California - Department of Justice - Office of the Attorney General

VENUE CLAUSE:

The Client agrees to pay for any and all legal costs associated with any disputes over this agreement, including but not limited to any attorney fees, court costs, and filing fees. This agreement shall be governed by the laws of California in Santa Ana, CA USA.